This page covers two different things, and it helps to know which one you need before you write in. Greatslots is covered here as an independent information site, hoverhelicopters.co.uk, and this section explains what our own inbox can and cannot do for you.
Before you write to us
Our editorial inbox answers questions about the content on this site – the pages covering Greatslots casino's welcome offer, its games or its published terms. We do not hold your account, your deposit history or your verification documents, so we cannot action a withdrawal, unlock a bonus or reset a password on the operator's platform.
For anything account-specific, that request needs to go to the operator directly through the channels shown once you're logged in. Writing to us about it only adds a delay, since we'd have to redirect you anyway.
What to have ready
If your question is about something we've published – a figure in a bonus table, a wagering term, a date – tell us exactly which page and which section you mean. A screenshot or a quoted line saves several rounds of back-and-forth.
- The URL or page title you're asking about
- The specific figure, term or claim in question
- Whether you've checked the operator's own terms page for the same detail
- Your contact email, so we can reply directly
Our inbox
Email us at [email protected]. This address is for hoverhelicopters.co.uk itself, not for Greatslots' own customer support – keep that distinction in mind before sending anything account-related, since we won't have access to fix it.
What happens next
We reply within 48 hours on working days. Straightforward corrections – a wrong figure, an outdated term – get fixed on the page once confirmed against the operator's current published terms; anything more involved may take a little longer to check properly.
Raising a complaint
If your complaint concerns something we've written – an inaccuracy, an unclear explanation, a broken link – send it to the address above and we'll review it against the source. A complaint about Greatslots casino's own service, a delayed payment or a disputed bonus needs to go to the operator's own support and, if unresolved there, to whichever licensing body its licence page names.
If gambling stops feeling like entertainment
Support is free and confidential through GamCare (National Gambling Helpline: 0808 8020 133, free, 24/7) and BeGambleAware. This site is intended for players aged 18+ only.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.