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Got a question about our Greatslots coverage, spotted something that needs updating, or want to suggest a topic we haven't covered yet? We're here to help. Drop us a line at [email protected] and we'll get back to you within 48 hours during UK business hours. This inbox is monitored by the hoverhelicopters.co.uk editorial team – real people who write, update and fact-check the content you're reading.
We can answer questions about the information on this portal, clarify how we approach our reviews, or point you toward the right section if you're looking for something specific. If you've noticed an error or an outdated figure, let us know – accuracy matters to us, and we update pages as soon as we're made aware of a discrepancy.
Questions about your Greatslots account
We're an independent information portal, which means we have no access to player accounts, no involvement in deposits or withdrawals, and no way to help with registration issues, bonus activation, game technical faults, or verification documents. Those queries need to go directly to the operator – the people who actually run the platform and hold your account details.
You'll find the operator's own support channels once you log in to the Greatslots platform itself. Look for the live chat widget, the contact form in the help section, or the support email address published on their site. They're the only ones who can see your transaction history, adjust bonus terms, or unlock an account – we're outside that loop entirely.
Why this distinction matters
Think of it this way: we're the guide, not the venue. We explain how things work at Greatslots, what the terms mean, and where the friction points tend to be – but we can't open the door for you or change the house rules. Sending an account query to us wastes your time and ours, because we'll only redirect you to the operator anyway. Save the round trip and go straight to the source.
What we can do is tell you what the operator's stated policies are, based on what they publish. If you're unsure whether a particular term applies to your situation, or you want to know what's normal before you raise a complaint, that's fair game for our inbox. We'll explain the structure, you take it from there.
If gambling stops being entertainment
Gambling is meant to be fun, not a fix for money worries or a daily obligation. If it's stopped feeling that way, or if you're spending more than you intended, help is available right now. GamCare runs the National Gambling Helpline on 0808 8020 133 – free, confidential, and open 24 hours a day. You can also visit BeGambleAware.org for live chat support, self-assessment tools, and practical advice on taking a break.
For self-exclusion across all UK-licensed sites at once, GamStop is free and takes minutes to set up. If you need more intensive support, Gordon Moody offers both residential and online treatment programmes. This site is restricted to visitors aged 18 and over (18+). If you share a device with someone younger, parental-control software such as Net Nanny or Qustodio can block access to gambling sites completely.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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